Vertizoom launches 'VertiAgent' enterprise AI chatbots for support automation.

BANGALORE, INDIA — Vertizoom, a premium technology partner based in Sarjapur Road, Bangalore, has announced the general availability of VertiAgent, a high-performance conversational support framework built for mid-sized enterprises.

Unlike generic conversational plugins that rely on rigid menu choices, VertiAgent integrates directly with transactional databases. This architecture allows customer service assistants to resolve complex, user-specific ticket tasks—such as updating booking timelines, tracking courier dispatches, or verifying payment records—automatically.

"We observed a significant trend in client frustration with low-quality chat toys," remarked Rohit Kumar, Principal Engineer at Vertizoom. "VertiAgent is grounded strictly on internal enterprise schemas. If a query surpasses the system's confidence threshold, the framework packages the entire transcript and triggers a seamless handover to active human coordinators via Slack or Zendesk."

By connecting support layers directly with local enterprise databases, initial pilots report a 60% reduction in average ticket resolution delays, alongside notable improvements in customer retention.